Are you ready to elevate your career in the IT industry? Join a forward-thinking team that values innovation, expertise, and a commitment to excellence. This is your chance to make a significant impact as a Technical Support Specialist with a leading Managed Service Provider in Waldorf, MD.

Why This Role Stands Out:

• Diverse IT Projects: Engage with a variety of IT projects, from cloud solutions to network management, providing you with a broad spectrum of experience and continuous learning opportunities.
• Collaborative Culture: Be part of a team-focused environment that values innovation and accountability. Your contributions will be recognized and valued.
• Cutting-Edge Technology: Work with the latest technologies in cloud, network, and cybersecurity domains, keeping your skills sharp and relevant.
• Professional Development: Benefit from professional development support and certification reimbursement, ensuring your growth and advancement in the IT field.
• Competitive Compensation: Enjoy a competitive salary and comprehensive benefits package that reflects your skills and dedication.

Key Responsibilities:

• Serve as the first line of technical support via ticketing system, phone, and in-person assistance.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Provide user support for Microsoft 365, Slack, Google Workspace, Zoom, and VPN solutions.
• Manage and maintain hardware and software asset inventory.
• Create and maintain documentation (network diagrams, SOPs, troubleshooting guides).
• Escalate complex issues to senior engineers or vendors when necessary.
• Assist with IT infrastructure and client project deployments.
• Manage and troubleshoot cloud environments, including AWS, Google Cloud, and Microsoft Azure.
• Administer Microsoft 365 email and collaboration tools.
• Configure and manage firewalls (Sophos, Ubiquiti) and wireless networks.
• Monitor and maintain internal and client networks using network management tools.

Required Qualifications:

• 2+ years of experience in a Managed Service Provider (MSP) environment.
• Hands-on experience providing helpdesk and tier-1&2 technical support.
• Strong understanding of Windows 10/11 operating systems.
• Familiarity with Ubiquiti networking products and Sophos firewalls.
• Working knowledge of AWS services (create, manage, and troubleshoot workloads).
• Experience managing Microsoft 365 tenants and email systems.
• Experience with network management, troubleshooting, and configuration.
• Excellent communication and documentation skills.
• Strong organizational and multitasking abilities in a fast-paced environment.

Preferred Skills (Nice to Have):

• Experience supporting Google Cloud and Azure environments.
• Understanding of network security, VPNs, and wireless network design.
• Exposure to RMM (Remote Monitoring & Management) tools and PSA systems.
• Industry certifications such as CompTIA A+, Network+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Modern Desktop Administrator.

This role is perfect for a driven Technical Support Specialist looking to make a tangible impact while growing professionally. Embrace the challenge and be part of a team that values your expertise and dedication. Apply now to embark on a rewarding career journey.

Keystone Talent Group is committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, or any other status protected by law.